Chuyên Viên Chăm Sóc Khách Hàng Community Support Executive

Check, support, respond to queries from partners/end-users in a timely and accurate manner

As a Community Support Executive, your responsibilities include:

• Collect, analyze partner/end-user’s feedback and share with our Product, Sales and Marketing teams
• Share feature requests and effective workarounds with team members
• Follow up with partners/end-users to ensure their technical issues are resolved
• Work with partner’s representatives to execute campaign or deliver project’s tasks as assigned

Enthusiasm, energy, professionalism with the ability to work in a fast paced co-operative team environment

Excellent communication and problem-solving skills

Excellent English skill with professional working proficiency in Writing & Speaking

Multi-tasking capabilities

Experience as a Customer Success Executive or similar Customer Service role at a global company or software industry is a plus

Excellent service standards, going above and beyond to ensure partners/end-users satisfaction and retention is a plus

Join us and you’ll get to:

• Contribute to a new and ambitious Web3 project in a global setting with a strong technical team consisted of young and eager members. We pay careful attention to our product development, ensuring all features cater for market demands and all team members understand and believe in what they are creating.
• Develop your career at a global technology company in an exciting and emerging industry. We have seen many zeros to heroes in here, and you can be the next.
• Build yourself up in any area you feel you need improvement, be it brushing up your English, learning a new design tool or sharpening your systematic thinking. We invest heavily in our team and cultivate a vibrant learning culture.
• Retain ownership over your role and experiment with new processes to further enhance your day-to-day duties. We are always open for initiatives and creative solutions.
• Be yourself. We cherish diverse personalities by having no dress code and operating an open and dynamic working environment.