Account Manager

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships 
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organisation
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

• Diligent,...

• Internship or professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 
• Organisational skills and good attention to detail

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
• Professional certification (ex: from Strategic Account Management Association)

- Fast paced, innovative environment.
- Annual salary review.
- Bonus: depend on Company business results.
- SHUI complies with Government regulations.
- Working time: 8h00 -17h00 (Mon-Fri).
- Team building.